Escooters

To limit the amount of order-related e-mails, we do not send a separate notification when the payment has been processed. You will however be notified once your order has been shipped.

Online orders can be paid via bank transfer, credit card, Apple pay, Trustly, Klarna, iDeal or PayPal. For telephone orders, payment via credit card is not possible, due to safety reasons.

PayPal and credit card orders cannot be changed to a different payment option, since the full amount is deducted immediately upon ordering.

At your request, we can add your telephone number to the delivery address on the shipping label. Please enter your telephone number in the "Additional" field in the delivery address.

If the goods have not yet been dispatched, the delivery address can be changed. A change of address is possible via all our contact channels. Please always includ e your order number.

Alternatively, you can simply reply to the order confirmation you received.

Please note: If you change your delivery address in your customer account, this will not be applied to orders already in progress.

The shipping costs depend on your delivery country and the items you purchase. Bulky items, such as frames, wheels or trainers, are generally more expensive to ship. 

Click here for an overview of all shipping costs. 

When you order is dispatched, you will receive a shipping notification with the tracking number of your package. That way you can follow the progress of your ordered goods at any time.

Track your order 

When all items from your order are in stock and your payment has been processed, your order will be packed and shipped as quickly as possible, usually on the same day.

Be advised that not every item in our assortment is stocked in our warehouse at all times, and may have to be ordered from one of our suppliers before it can be dispatched. For an estimate you can check the availability of each item on its respective page in our online store.

Please contact us if what you have received does not match your order. We will initiate the return of the item and exchange it for the correct part.

You can contact our customer service via e-mail to info@bikeworld.sbs 

Please contact us immediately, if your package or an item from your order arrives in a damaged state. If there is visible damage to package upon arrival, it’s best to refuse the delivery, or to open the package in the presence of the delivery agent.

Send us an e-mail to info@bikeworld.sbs 

If you’re unable accept the package at the time of delivery, there are several possible courses of action.

Options include delivery to a neighbour or household member, a second delivery attempt on the next work day, or storage at a near pickup point for 7 work days.

In each case, you will be informed of your package’s whereabouts through a written notification by the delivery agent, and via the electronic tracking information.

We usually take 3-7 business days for your order to be shipped & delivered.

Yes, free shipping is available for all the orders.

The cost assumption depends on the reason for the return as well as the country from which the goods are being returned.

In the case of a revocation, the costs of the return are generally to be borne by you.

For customers from Finland and the EU, we are happy to provide a prepaid return label up to two weeks after delivery of the order. This is free of charge for customers from Finland, Belgium, Luxembourg, the Netherlands, and Austria. For all other EU countries, we charge a fee of 15.00 € for the return label due to higher shipping costs, which will be offset against the returned goods.

If you return the goods from a non-EU country, you are responsible for the shipping costs.

If you wish to make use of your 90-day return right after the 14-day revocation period, the shipment will also be at your expense.

For a defective item or a complaint, use the "Complaint" function in the Order Overview in your customer account. Orders placed as a guest, via PayPal Express are not directly shown in your regular customer account. However, you also have the option to call up a Order Overview for Guest Orders and initiate the complaint.

Unfortunately, direct exchanges with cost compensation are not possible with us. Please return the unwanted item as part of a standard cancellation, e.g., via our returning form. After we receive the return, we will refund the purchase price in the same way you originally paid.

Then simply reorder the item you want in exchange from our shop.

We do not send a separate notification when your return has arrived here. You will however be notified once your return has been processed.

It’s hard to predict when exactly a warranty claim will be completed by the manufacturer. Ordinarily, processing times between two and six weeks can be expected. Please note that wait times will vary depending on the season, since manufacturers tend to be particularly busy during spring and summer.

In addition to the legal return period of two weeks, we offer an extended return period up to 90 days after the order was delivered to you. We only accept returns of goods that have not been used or mounted. Conducting an “inspection of the properties and function” of the item as per § 6 of our terms and conditions does not count as use.

At your own expense, please send the package to the following address:

RekeVi Oy

Närhipolku 32
87400 Kajaani
Finland

However please contact us before sending item(s).

To initiate a complaint with us most effectively, use the "Complaint" function in the Order Overview in your customer account.

Orders placed as a guest, via PayPal Express or Amazon Pay are not directly shown in your regular customer account. However, you also have the option to call up a Order Overview for Guest Orders and initiate the complaint.

Please send your return to

RekeVi Oy

Närhipolku 32
87400 Kajaani
Finland

Message: Reclamation

In the case of a recognized complaint, we will refund all costs

For any queries, please contact complains@bikeworld.sbs

As long as your order is not yet packed, you can change or add to it at any time. To add items, simply place a new order in the online shop and enter a reference to the current order (XB...X) in the comments field. Please note: If you pay by credit card or PayPal, the system will calculate the shipping costs each time. We will refund you the difference as soon as your order has been fully delivered to you. You can exchange, change the quantity or cancel an item via any of our contact channels. Please always include your order number or have it to hand.

Generally speaking, the online store is your best option, since it allows your order to be processed and shipped as quickly as possible. Our detailed item pages give you all the information you need, such as sizing, compatibility, availability and much more. You can also double-check your address and payment information before sending your order. That way, errors and delays can be minimized or avoided entirely.

You don’t need to log in with a registered account to complete your purchase. To order as a guest, go to your shopping cart, click “go to checkout” and then select the “guest order” tab. There, you simply enter your information and complete the order.

There is usually no minimum order value with us. You can order any small part from us at no extra cost.

As long as your order has not yet been packed, you can cancel it partially or completely. Cancellation is possible via all our contact channels. Please always include your order number.

Contact Us 

If you were logged in with your online account when placing the order, you can view your order history at any time in the Log-In area. You can find it under My Account the section All Orders.

Orders placed as a guest, via PayPal Express, or Amazon Pay are not directly shown in your customer account. However, you also have the option to call up a Order Overview to check the status of the order, leave a review for the item, or initiate a complaint or return.